What Happened to Customer Service?

Yesterday I was at  a Wal-Mart store to pick up a card table I had purchased in a Site-to-Store transaction. The store is almost 30 miles from our home, so my husband and I decided to make it an afternoon out, doing some other shopping, picking up the table, then going out to dinner.

This was my first experience with Site-to-Store transactions and I had no idea that getting the merchandise was harder than making a withdrawal from my bank. I went to the counter with my printed receipt and pick-up slip in hand and the clerk asked for a picture ID.

Oops, my drivers' license is in my car, which was still parked at home since we took the truck to pick up the table.

I didn't know I would need picture ID to pick up my table. And I will admit that that was my fault for not carefully reading the entire purchase agreement. But I still thought there had to be a way I would not be forced to drive 30 miles home, then 30 miles back to the story, then 30 miles back home again.  And I had the paid receipt and order number in my hand.  It's not like I just walked in and asked for the table that Maryann Miller had ordered. The clerk didn't even blink.  I had to prove my identity.

Stupid, stupid, stupid, so I asked to talk to a manager, who likewise would not budge. She said it was store policy so they would know the right person was picking up what was ordered.

When I asked how the "wrong" person would have the receipt and pick-up slip, they went on about how someone could hack into my computer and print out the slip. Like that would really happen for a $39.00 card table. 

I walked away so frustrated my husband offered to let me punch him. Since he had nothing to do with the mess, I passed.

What do you think? Is this a stupid policy or is it just my frustration making me think so?